REFUND POLICY
Last updated: October 19, 2026
All sales are final
Your membership gives you immediate access to our casting database, VIP castings and casting submissions. Because of that, we don't offer full or partial refunds or proration once a charge goes through, including renewals.
You keep what you paid for
You can cancel at any time (see Cancellation Requests in our Terms and Conditions). Your access, including casting eligibility, continues until the end of the period you already paid for.
Billing mistakes are always fixed
If you were charged twice, or charged after a cancellation request that reached us before your renewal, we refund that charge in full.
Questions about your membership?
Your profile, castings and support stay active for the full period you paid for. Contact us any time.
Questions about a charge? Contact us first.
We're happy to help with any billing question. Email talentprofile@theauditionconnection.com or text 725-218-3924. Charges appear on your statement as THEAUDITIONCONNECTION.
The Audition Connection, 924 N Magnolia Avenue, Suite 202 PMB 1186, Orlando, FL 32803